Ebony Crown is a content driven online marketplace for curated Black-Owned Hair & Beauty Brands.
FAQs
While we've discovered so many amazing inclusive brands but are only looking to onboard brands within the hair & beauty space.
Since Ebony Crown isn't a retailer we aren't responsible for shipping times. That being said we hold all our brands to process orders within 3 business days of the transaction. If we see that a business hasn't shipped out within 3 business days we follow up with them - if there are delays we notify you the buyer immediately.
Due to the nature of our marketplace, we do not offer cancellations or refunds.
Our marketplace brands are all small businesses and we understand that delays in shipping can be frustrating but we promise you it's worth it.
As stated due to the nature of our marketplace we don't offer refunds however we aim for excellent customer experience with Ebony Crown
If the order your received is incorrect and/or damaged please email us at orders@ebonycrown.com within seven (7) days from the date the order was delivered to you.
Send us an email at contact@ebonycrown.com or fill out our application here to apply.
OMG really? Yay! We get excited when we hear that people are interested in what we are doing. Please contact our CMO at maggie@ebonycrown.com